YELP + GA: HOW TO RESPOND TO CUSTOMER REVIEWS

Join Yelp for Business and General Assembly for a series of workshops focused on empowering business owners.

This time, we will focus on how to respond to reviews. Responding to your online reviews is a great way to learn from and build goodwill with your most vocal customers.
Responding to a positive review is simple. Start with a Public Comment and give them a genuine, honest, personalized thanks.

For critical reviews, take a step back and look at the review as feedback. Every business has areas they can improve in. With that in mind, take a minute before you respond and collect your thoughts. It’ll take some of that edge out of what you write. Don’t worry. In the end, you can’t please 100% of your customers 100% of the time. Focus on learning, growing, and providing great customer service.

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