MGM Music Hall at Fenway

NOW OPEN!

Located at the intersection of Lansdowne and Ipswich Streets, the MGM Music Hall at Fenway is a state-of-the-art, multi-purpose live performance venue that occupies roughly 91,500 square feet on four levels and accommodates 5,009 patrons.

BOX OFFICE HOURS

The MGM Music Hall at Fenway box office is open noon on show days. Will call opens at door time. On the night of a show the box office will close approximately 30-45 minutes after the headliner takes the stage.

PURCHASING TICKETS

In Person: MGM Music Hall at Fenway tickets may be purchased in person from the MGM Music Hall at Fenway Box Office or the Orpheum Theatre Box Office. A small service fee is charged per ticket. Online: MGM Music Hall at Fenway tickets may be purchased online through Ticketmaster.com. Tickets purchased online are subject to a service fees which vary by ticket price. Be careful not to purchase through unverified retailers as we cannot guarantee the validity of those tickets.

FORMS OF ACCEPTABLE PAYMENT

Cash – American Currency Only

Credit Cards – Mastercard, Visa, Discover, American Express. Credit cards must be accompanied by a photo ID (license or passport)

WILL CALL

Will call is available only on the night of the show

LOST OR STOLEN TICKETS

Tickets purchased at the box office in-person should be treated as cash and cannot be lost or replaced. If you purchased your tickets online through Ticketmaster please contact Ticketmaster customer service at 1-800-653-8000.

REFUNDS AND EXCHANGES

There are no refunds or exchanges on tickets.

BAG POLICY

The MGM Music Hall has a CLEAR BAG policy. To reduce staff contact with guest belongings, only the following bags are allowed:

-Clear plastic, vinyl or PVC bags (Maximum size: 12" x 6" x 12")

-Non-clear small clutch bags or wallets (Maximum size: 4.5" x 6.5")

All bags are subject to search by security.

ACCESSIBILITY

MOBILITY AND VISION

The MGM Music Hall is an accessible venue.

If you would like to be on the floor for a general admission show, please purchase a general admission ticket and the venue will make best accommodations at the time of arrival to the venue. Both the Curve Level and the Balcony have reserved accessible locations available for purchase as well. We are equipped with an elevator as well as ramps where necessary. The venue does not have wheelchairs available for patrons to use/borrow. Assisted listening devices are available by request.

For inquiries into a sign interpreted show, please contact the venue by emailing [email protected] at least 3 weeks prior to any performance to inquire about sign interpreter availability.

HEARING

We have assistive listening devices available. You will need a credit card for us to hold while you use the device. Please contact by calling or emailing [email protected] for questions or to make advance arrangements.

SIGN LANGUAGE INTERPRETERS

If you would like to request sign language interpreters for a show please let us know in advance by calling or emailing

[email protected].

SERVICE ANIMALS

Service Animals are allowed at shows but please no other animals.

AGES

All shows at MGM Music Hall at Fenway are All Ages. For shows with an age restriction all patrons MUST present a government issued photo ID to gain entry to the club.

ALCOHOL POLICY

The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, US passport or military ID, which indicates the patron to be at least 21 years of age. Duplicate licenses, expired licenses, damaged licenses and drivers licenses which do not have photos will not be accepted. Patrons with MA ID cards will be required to present a second form of identification (e.g. credit card). Out of state licenses are acceptable only if the patron is at least 25 years of age. Patrons between the ages of 25-30 who provide an out-of-state driver’s license will be required to produce a second form of identification (e.g., credit card) Rhode Island patron’s between 21 and 30 years of age must present valid, non-duplicated state issued driver’s license and will be required to present a second form of identification (e.g., credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from the premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Patrons who are evicted or refused entry for violating the alcohol policy will not be issued a refund.

CAMERAS AND RECORDING DEVICES

Non-professional cameras (cameras without detachable lenses) ARE allowed into the club unless the artist prohibits for the night. All types of recording devices are NOT allowed inside the club unless it is specifically allowed by the artist.

COAT CHECK

Coat check is available inside during the colder months. You may check items other than coats at the coat check.

DOOR TIMES

Door time is typically 1 hour before show time. Please check the show listing for details.

SECURITY

For the safety of our guests, we make sure all shows are fully staffed with security personnel. If you have a security issue, we urge you to contact a member of security at any time.

SMOKING

Smoking inside the club is strictly prohibited. Any patron caught smoking will be evicted.

RESTRICTED ITEMS

Weapons Prohibited:

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. We do not provide weapon lockers. Weapons may not be checked in. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, projectiles of any kind, knives and weapon replicas. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be evicted from the premises.

ADDITIONAL ITEMS

Drugs, drug paraphernalia, illegal substances of any kind, Go-Pros, selfie sticks, masks, laser pointers, professional audio or video equipment, unsealed liquids or gels, jewelry or clothing that could inflict harm, stuffed animals or toys. The list of prohibited items is subject to change at the discretion of venue management.

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