How to Build and Scale a Customer Success Department

When:
Tuesday, Sep 17, 2019 1:45p -
3:15p

Where:
CIC - Boston
50 Milk Street, 20th Floor — Lighthouse West
Boston, MA 02109

EventScheduled OfflineEventAttendanceMode

Admission:
FREE

Categories:
Business, Innovation, Lectures & Conferences, Meetup, Tech, University

Event website:
http://startupbos.org/

Do you have a strategy for customer success? Planning and mapping out your customer success department is instrumental in positive customer experiences.


During this lightning talk session, you’ll hear from experts in the customer success field explaining:


How to know who to hire and when to hire them


How to land a high NPS score during growth


KPIs to track as you grow


Tools you’ll want to use to manage customers


Best practices for your customer success team


How to map customer experience


Don’t leave it to chance—build in a top customer experience for every person as part of your strategic plan.


This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.

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09/17/2019 13:45:00 09/17/2019 15:15:00 America/New_York How to Build and Scale a Customer Success Department Do you have a strategy for customer success? Planning and mapping out your customer success department is instrumental in positive customer experiences. During this lightning talk session, you’l...

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