Every Customer Counts: Retaining and Maximizing Customers

When:
Friday, Sep 20, 2019 12:30p -
2:00p

Where:
CIC - Boston
50 Milk Street, 20th Floor — Lighthouse East
Boston, MA 02109

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Admission:
FREE

Categories:
Business, Innovation, Lectures & Conferences, Meetup, Tech, University

Event website:
http://startupbos.org/

This session walks attendees through how to measure and segment your existing customers, so you have a better understanding of which processes work - and which ones need improvement.


We’ll cover topics such as:


How to define your best customers (those who enable upselling, referrals, and case studies)


How to mitigate your high-risk customers (those you might lose)


How to identify and group customers into these categories early on


How to increase the quality and quantity of engagement on those customers you’re about to lose


If you’re worried you might currently have some at-risk customers, this session could help you turn it around. And, likewise, could help you figure out how to pinpoint which customers are the happiest so you can recycle those processes and delight every customer across the board.


This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.

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09/20/2019 12:30:00 09/20/2019 14:00:00 America/New_York Every Customer Counts: Retaining and Maximizing Customers This session walks attendees through how to measure and segment your existing customers, so you have a better understanding of which processes work - and which ones need improvement. We’ll cover...

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