Customer Love Meetup: Boston with Tettra CTO Shauni Deshmukh

When:
Tuesday, Jul 23, 2019 6:30p -
8:30p

Where:
WeWork
625 Massachusetts Avenue
Cambridge, MA 02116

EventScheduled OfflineEventAttendanceMode

Admission:
FREE

Categories:
Business, Lectures & Conferences, Meetup, Tech

Event website:
https://www.eventbrite.com/e/customer-love-meetup-boston-tickets-65045284196?aff=bostoncalendar

Leading up to the Customer Love Summit on Valentine's Day 2020, the Customer Love Series will be holding bi-monthly meetups to bring together people across the customer and employee experience. Why? Because we believe that building great customer (and remember, employees are your first customers!) experiences is the fastest path to growth. We hope you'll join us as we hear from some of the best in the biz on how they're working on CX and EX within their organizations.


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Agenda


6:30PM - 7PM Food and networking
7PM - 8PM Announcements / Presentation / Q&A
8PM - 8:30PM Networking and closing


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July Presentation


Title: "All Hands Support: Scaling Customer Empathy [on Technical Teams]"


Description: Tettra’s first operating principle is “Talk to customers.” For many engineers, and other team members who are not used to customer-facing roles, this can be a daunting mandate. Without the proper systems and training, it can also have adverse effects on customer experience. As both Tettra’s team and customer base have grown, they’ve had to continually develop and adapt their processes to allow everyone to stay connected to customers without sacrificing the support experience for users. Shauni will share the different iterations of their process, successes and missteps, and what's next.


Presenter: Shauni Deshmukh is CTO at Tettra, a wiki for growing companies. Shauni believes that a culture of learning and transparency, enabled by documentation, helps teams scale efficiently and deliver excellent products and services. She's passionate about building thoughtful and inclusive engineering teams. Prior to Tettra, Shauni held engineering roles at companies of all shapes and sizes, including Twitter and the U.S. Digital Service, a technology team within the White House.


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Thank you to this evening's Sponsor:


Silicon Valley Bank - For more than 35 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators. Learn more at svb.com.

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